Technical Support Engineer

23 hours ago


Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Job Title: Senior Technical Support Engineer

We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team. As a Senior Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, resolving complex technical issues, and collaborating with other team members to deliver exceptional customer service.

Key Responsibilities:
  • Provide technical support to customers and partners via phone, email, and chat
  • Resolve complex technical issues and escalate to senior engineers as needed
  • Collaborate with other team members to deliver exceptional customer service
  • Develop and maintain technical knowledge and expertise in our products and services
  • Participate in on-call rotations and provide 24/7 support as needed
Requirements:
  • Fluent in both Korean and English (written and verbal)
  • Strong technical support experience in a cloud software environment
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong communication and interpersonal skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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