Claims Resolution Specialist

21 hours ago

Perth, Western Australia beBeeClaims Full time $90,000 - $120,000
Claims Resolution Specialist

This role involves managing end-to-end claims, ensuring timely and smooth resolution. The Claims Resolution Specialist will oversee low-complexity Workers Compensation claims from start to finish.

The ideal candidate has experience managing claims, including assessing liability, gathering information, and working towards timely resolution. Familiarity with relevant Workers Compensation legislation, policies, and compliance requirements is an advantage.

Key Responsibilities
  • Manage claims end-to-end: Oversee low-complexity Workers Compensation claims from start to finish, ensuring a smooth and timely resolution.
  • Confirm coverage & assess liability: Gather facts, apply relevant laws, and issue appropriate notices and correspondence for new and ongoing claims.
  • Keep data accurate: Capture and update claims information in line with best practices and compliance standards.
  • Follow established procedures: Ensure all claims activities meet governance requirements, policies, procedures, and relevant Workers Compensation legislation.
  • Communicate proactively: Provide regular updates and support to customers, ensuring they feel informed and cared for throughout their claim.
  • Coordinate medical support: Organize medical examinations and investigations to help customers return to work.
  • Support your team: Assist with workload by helping colleagues with administrative tasks, updating records, and ensuring documentation is complete and accurate.
Required Skills and Qualifications
  • Experience: 1–2 years' experience handling Workers Compensation claims, preferably in a customer-facing role.
  • Knowledge: Familiarity with relevant Workers Compensation legislation, policies, and compliance requirements.
  • Analytical skills: Ability to analyse information, interpret legislation, and make well-informed decisions.
  • Professional skills: Experience working in a professional office environment, demonstrating strong computer literacy, excellent organisational skills, and the ability to manage multiple tasks.
  • Teamwork: Active collaboration with team members and a responsive approach to supporting the team and manager.
Benefits
  • Flexible working arrangement – hybrid work option available.
  • Wellbeing supports, including a wellbeing payment per year and a new starter e-voucher for your work-from-home setup.
  • Growth opportunities through award-winning training programs and a culture that supports development and individuality.
  • Global, diverse and inclusive teams with opportunities across more countries.
  • Volunteering and Green Star rated offices; tree planting for every new employee.

This organisation is committed to a recruitment process that is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • General Business
Industries
  • Insurance and Financial Services

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