Airfare Specialist
4 days ago
We are seeking a skilled Travel Industry Expert to join our Complex Air team at Flight Centre. This role involves selling high-value, complex travel itineraries and providing exceptional customer service.
About the Role$80,000 - $100,000 per annum
In this position, you will become an airfare guru, helping customers plan and book their next amazing travel experience. You will learn the ins and outs of all things airfares while delivering excellent service and irresistible deals for every traveller.
You will work towards KPIs and incentive targets, building strong relationships with customers to drive sales and revenue growth.
Responsibilities- Use your travel expertise to sell products and destinations that align with your passion
- Create unbeatable airfares that visit multiple continents in one trip
- Deliver exceptional service to sell flights, accommodation, cruises, tours, and related travel over the phone and via email
- Prepare and issue invoices, receive payments, and maintain financial documents
- Stay up-to-date on the latest travel regulations and government restrictions
- Work towards nationally recognised qualifications (Cert 3 & 4 in Travel)
- Experience working towards and achieving sales targets and KPIs
- A genuine passion for customer service and travel
- Comprehensive computer skills and ability to confidently learn new systems
- Comfortable handling complexity
- Ambitious, highly motivated, and efficient organiser
- Exceptional attention to detail and problem-solving skills
- GDS experience desired but not essential
- Uncapped earning potential – the more you sell, the more you earn
- Hybrid work model and flexibility to suit you
- Travel discounts including family and friends, health, and wellness discounts (myBenefits)
- Career opportunities in a network of brands and businesses across the globe
- Monthly awards nights, social team-building events, and opportunity to attend global conferences
- Access to a world-class Employee Assistance Program for staff and family
- Corporate Health Discounts – exclusive discounts on health insurance plans for you and your family with our partner, BUPA
- Financial Planning – manage all your finances, from your monthly budget to tax returns and mortgage broking, using our in-house team of Moneywise financial planners
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