Airfare Specialist

7 days ago


Melbourne, Victoria, Australia FCM Travel Full time

Are you a travel enthusiast looking for a challenging role that combines sales, customer service, and itinerary planning? We have an exciting opportunity for an Airfare Specialist to join our Complex Air team at FCM Travel.

As an Airfare Specialist, you will be responsible for creating unbeatable airfares that visit multiple continents in one trip. You will work with customers to plan, book, and coordinate their next amazing travel experience, all built around high-value, complex travel itineraries. Your expertise will help deliver exceptional service, irresistible deals, and unforgettable travel experiences for every traveller.

In this role, you will use your travel experience to sell the products and destinations you love. You will also develop your skills in GDS systems, become proficient in financial management, and maintain accurate records of customer interactions. With a passion for customer service and travel, you will thrive in a fast-paced environment where no two days are the same.

We offer a competitive salary of $85,000 per annum, plus uncapped earning potential based on performance. Our hybrid work model allows for flexibility to suit your lifestyle, and we provide comprehensive benefits including travel discounts, health insurance, and access to nationally recognised qualifications in travel.

To succeed in this role, you will need to have:

  • Experience working towards and achieving sales targets and KPIs
  • A passion for customer service and travel
  • Comprehensive computer skills and the ability to confidently learn new systems
  • Comfort with complexity and a willingness to take on new challenges
  • Ambition, motivation, and organisational skills
  • Exceptional attention to detail and problem-solving abilities

If you are a motivated and enthusiastic individual who is passionate about travel and customer service, we encourage you to apply for this exciting opportunity. Join our dynamic team at FCM Travel and embark on a rewarding career as an Airfare Specialist.



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