Customer Experience Professional

4 weeks ago

Melbourne, Victoria, Australia inchcape Full time

About Us

Inchcape is a global company that employs over 1,400 team members across Australia and New Zealand. Our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.

About the role

This is a dynamic opportunity to join our team as a Customer Experience Specialist in SUBARU MENTONE. You will be responsible for coordinating and managing the sales process, ensuring that our customers receive personalized solutions that meet their unique needs.

You will serve as the primary contact for customer inquiries, providing information on vehicles, aftermarket products, and financial services. Your duties and responsibilities will include but are not limited to:

  • Gaining comprehensive product knowledge and effectively communicating benefits to customers during demonstrations.
  • Managing appointments, test drives, and ensuring a smooth delivery/handover experience for customers.
  • Handling customer trade-ins, preparing sales contracts, valuations, and accurately processing documentation.
  • Capturing and maintaining accurate customer information in Salesforce and DMS while following up post-delivery to ensure satisfaction and adhere to safety procedures.

Why work with us?

We offer a range of benefits to our employees, including:

  • Thorough and ongoing training provided to support you in all aspects of your role.
  • Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
  • Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
  • Additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
  • Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more.

About you

To be successful in this role, you will have:

  • Minimum 3 years of experience in a customer-facing role within direct sales.
  • Proven ability to manage the sales process, documentation, and close sales independently.
  • Strong communication skills and proficiency in meeting KPI metrics.
  • Expertise in MS Office, digital platforms, multitasking, and organisation; valid driver's license.
  • Prior automotive industry experience, Salesforce familiarity, and commitment to delivering high-quality customer experiences with professionalism and integrity.

Apply now

Be a part of a global team that thrives on innovation, collaboration, and delivering the best customer experiences in the industry. If you are passionate about cars, customer service, and are ready to drive your career forward with a market leader, we would love to hear from you.

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