Customer Experience Professional

3 weeks ago

Melbourne, Victoria, Australia inchcape Full time

About the Role

At Inchcape, we're seeking a skilled Customer Experience Specialist to join our team and play a pivotal role in delivering exceptional customer experiences throughout our customers' retail journey.

About Us

We're dedicated to being the most customer-centric automotive retailer, and we believe that delivering exceptional customer service is the key to our success.

About You

To be successful in this role, you'll have:

  • Minimum 3 years of experience in a customer-facing role within direct sales.
  • Proven ability to manage the sales process, documentation, and close sales independently.
  • Strong communication skills and proficiency in meeting KPI metrics.
  • Expertise in MS Office, digital platforms, multitasking, and organisation; valid driver's license.
  • Prior automotive industry experience, Salesforce familiarity, and commitment to delivering high-quality customer experiences with professionalism and integrity.

Responsibilities

Your duties and responsibilities will include:

  • Gaining comprehensive product knowledge and effectively communicating benefits to customers during demonstrations.
  • Acting as the primary contact for customer inquiries, providing information on vehicles, aftermarket products, and financial services.
  • Managing appointments, test drives, and ensuring a smooth delivery/handover experience for customers.
  • Handling customer trade-ins, preparing sales contracts, valuations, and accurately processing documentation.
  • Capturing and maintaining accurate customer information in Salesforce and DMS while following up post-delivery to ensure satisfaction and adhere to safety procedures.

Why Work with Us

We offer a range of benefits to our employees, including thorough and ongoing training, career and development opportunities, a supportive team environment, additional days off, and access to our employee benefits program.

Apply Now

Join our global team that thrives on innovation, collaboration, and delivering the best customer experiences in the industry. If you're passionate about cars, customer service, and are ready to drive your career forward with a market leader, we'd love to hear from you.

  • Customer Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.

  • Customer Experience Liaison

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Customer Engagement Professional

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...

  • Customer Engagement Liaison Professional

    9 hours ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...

  • Senior Product Strategist for Digital Experience

    3 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...

  • Real Estate Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...

  • HR Business Partner

    1 week ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Job SummaryWe're seeking an HR Business Partner to join our team in Melbourne, Australia. As a key member of our ANZ and Global People Team, you'll play a critical role in shaping and maintaining Intrepid's positive and engaging culture.In this full-time, permanent position, you'll work closely with managers to get the best from their teams, focusing on...

  • Customer Experience Professional

    1 day ago

    Melbourne, Victoria, Australia inchcape Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Experience Professional to join our team at Inchcape.As a key point of contact, you will play a vital role in delivering exceptional customer experiences throughout their retail journey. This involves coordinating and managing the sales process, ensuring that customers receive...

  • Customer Experience Professional

    4 weeks ago

    Melbourne, Victoria, Australia inchcape Full time

    About UsInchcape is a global company that employs over 1,400 team members across Australia and New Zealand. Our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.About the roleThis is a dynamic opportunity to join our team as a Customer Experience Specialist in SUBARU MENTONE. You will be responsible for...

  • Customer Experience Professional

    1 month ago

    Melbourne, Victoria, Australia Xero Full time

    About the RoleXero is a leading cloud accounting platform that helps small businesses and their advisors grow and thrive. We're seeking a skilled Customer Experience Specialist to join our team and provide exceptional support to our customers.Key ResponsibilitiesProvide quality service to customers, focusing on finding ways to support them with their issues...

  • Customer Experience Expertise Professional

    2 weeks ago

    Melbourne, Victoria, Australia inchcape Full time

    About the RoleWe are seeking a highly skilled Customer Experience Expertise Professional to join our team at Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand.As an instore Customer Experience Specialist in Subaru Berwick, you will embark on a journey to learn, develop, and implement the various functions of...

  • Customer Experience Solutions Professional

    9 hours ago

    Melbourne, Victoria, Australia The Good Guys Full time

    About UsThe Good Guys is a leading Australian electrical and appliance retailer with a strong focus on delivering exceptional customer experiences.We're driven by our purpose to help families live better for less, and we're committed to making a positive impact in the communities we serve.As a Customer Experience Solutions Professional, you'll play a vital...

  • Customer Experience Professional

    4 weeks ago

    Melbourne, Victoria, Australia Probe CX Full time

    About the RoleAs a Customer Experience Executive at Probe CX, you will be responsible for delivering exceptional service to our clients in a fast-paced, metric-driven environment.Key ResponsibilitiesProviding world-class service to clients through accurate, efficient, and respectful interactions.Working under the supervision of Circle Leaders to meet...

  • Customer Experience Management Professional

    1 week ago

    Melbourne, Victoria, Australia Yarra City Council Full time

    About Us:Yarra City Council is a dynamic and progressive organisation dedicated to making a positive difference in people's lives. We pride ourselves on our inclusive culture, continuous progression, and development of staff.Our Vision:We aim to continually improve services to the community, delivering exceptional outcomes that enhance the quality of life...

  • Customer Engagement Associate

    1 month ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...

  • Customer Engagement Associate

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Join our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...

  • Customer Experience Sales Professional

    1 week ago

    North Melbourne, Victoria, Australia JACQUI E Full time

    About The Role:We are currently seeking a passionate and sales-driven Customer Experience Sales Professional to join our team at Jacqui E Ballarat.This role involves providing an exceptional customer experience, creating connections that maximise sales, and representing the brand with style and integrity. You will work collaboratively within a team...

  • Global Marketing Leader for Sustainable Travel

    2 weeks ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're driven by a passion to inspire and lead the best travel experiences ever. As a certified B Corp, we prioritize making a positive impact on both people and the planet.About the RoleWe're seeking an experienced Chief Marketing Officer to drive our commercial strategies across brand, product, marketing, and PR. This...

  • Digital Product Strategy Lead

    2 days ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    At Intrepid Experience, we're passionate about delivering world-class travel experiences that inspire and educate. As a General Manager of Digital Product, you'll play a critical role in driving our digital product strategy, ensuring seamless customer experiences across all touchpoints.About the RoleWe're looking for an experienced digital product leader to...