Customer Relationship Specialist

2 weeks ago


Dandenong, Victoria, Australia Credit Union Australia Full time

About Us

At Great Southern Bank, we're a customer-obsessed group. We go above and beyond to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.

Credit Union Australia

Job Overview:

We're seeking a highly skilled Customer Relationship Specialist to join our team. As a key member of our branch, you will provide exceptional support and serve the local community as the first point of contact for our customers and their retail banking needs.

This sales role involves so much more than processing over-the-counter transactions and inquiries. You'll be challenging yourself every day to generate leads and opportunities, deliver sales and lending results, and help our customers meet their financial goals through our great value savings, insurance, and personal lending products.

To succeed in this permanent full-time, sales and lending role, you will need to demonstrate that you enjoy:

  • Learning new things such as new products, services, and ways of working
  • Challenging yourself to go above and beyond with each customer conversation
  • Meeting new people and building connections in your local community
  • Helping solve problems for customers by matching products and solutions to needs
  • Getting results that help our customers achieve their financial and lifestyle goals
  • Protecting customers through strict adherence and compliance to policies and regulations

Rewards and Benefits:

At Great Southern Bank, we're committed to building a strong, inclusive, and diverse workplace, where people feel a sense of belonging, are valued, connected, and respected. We believe in taking care of our people because we know that happy employees make for a happy workplace.

We invest in our team with awesome incentive programs and a wide range of training and career development opportunities. Our benefits include discounts on financial and insurance products, options for health and wellness, unique leave arrangements, and more.

We recognize and reward our employees through Employee Appreciation Day, Values Awards, and eCards for both teams and individuals who live our values. We also have Employee Groups that support you to show up and be your true self every day.

Our estimated annual salary for this role is $60,000-$80,000 AUD, depending on experience and qualifications. If you're passionate about delivering exceptional customer service and want to grow your career with us, please apply online.



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