Customer Retention Specialist
1 week ago
Aussie Broadband is an Australian operated telco, ranking 5th largest in the country. We're fast-growing and dedicated to our values: Don't be ordinary, be awesome, Think BIG, No bullsh*t, Be good to people, Have fun. We've been named one of the top employers in Australia by HRD magazine.
Job Title: Customer Retention SpecialistAbout the RoleWe're seeking a skilled Customer Retention Specialist to join our team. As a key member, you'll develop and implement strategies to keep customers happy, increase their lifetime value, and reduce churn.
Key Responsibilities- Develop a retention and base management strategy to keep customers satisfied
- Analyze opportunities to improve processes and enhance customer experience initiatives
- Reduce customer churn by identifying and addressing root causes
- Understand customer needs and preferences to provide tailored solutions
To succeed in this role, you'll need:
- Experience in a similar role or related industry
- Strong customer service skills and conflict resolution abilities
- Excellent organizational skills and attention to detail
- In-depth knowledge of sales and marketing software
- Demonstrated problem-solving and leadership skills
As a valued member of our team, you can expect:
- A competitive salary estimated at $80,000 - $120,000 per annum
- A dynamic work environment with opportunities for growth and development
- A supportive team culture that values diversity, inclusion, and innovation
- Ongoing training and professional development to enhance your skills
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