Customer Relationship Manager

1 week ago


Dandenong, Victoria, Australia H.B. Fuller Full time
About Us

H.B. Fuller is a global leader in adhesives and sealants, dedicated to connecting what matters.

Job Description

We are seeking an experienced Customer Service Specialist III R4 to join our team. This role will involve managing all aspects of order cycles, ensuring customer satisfaction, and providing excellent communication and presentation skills.

Key Responsibilities:
  • Manage all aspects of order cycle, including entry, maintenance, confirmation, and follow-up.
  • Handle customer interactions professionally and coordinate final customer responses.
  • Communicate changes that may affect orders with customers in a timely manner.
  • Update SAP administration with customer master, CoA, invoice query resolutions, and customer complaints.
  • Liaise regularly with Finance, Logistics, SC, and Sales teams to ensure OTIF delivery to customers.
  • Work proactively to achieve local SHE objectives while complying with regulations.
Requirements:
  • 4+ years of experience in managing large accounts on a regional or global level.
  • High school degree; commercial school education.
  • Fluency in written and spoken English and at least one other major language.
What We Offer:

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience.

About the Role

This role requires strong computer competency, customer orientation, and excellent problem-solving skills. You will be working closely with cross-functional teams to deliver exceptional customer service.



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