Market Operations Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeOperations Full time $80,000 - $120,000
Job Summary

We are seeking a highly skilled Operations Manager to oversee the day-to-day operations of our Brisbane market. As a key member of our team, you will be responsible for ensuring the efficient and effective management of our operations, including workforce planning, request for proposal (RFP) preparation, and competitor monitoring.

Key Responsibilities:
  • Own and manage your market to ensure it meets or exceeds defined KPIs using data to identify trends, improve processes, and customer experience.
  • Manage warehouse operations to ensure operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams.
  • Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams, and engaging in strategic discussions with key external stakeholders.
  • Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles, including workforce planning, RFP preparation, and competitor monitoring.
  • Attract and develop top-tier operational talent for your region, including planning, hiring, onboarding, and training new team members within a warehouse environment, while managing employee scheduling and task deliverables.
  • Represent us in partnership with our Government Relations team, meeting with local officials, business owners, and customers as a representative to ensure compliance with regulations and build relationships with key external stakeholders.
  • Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority.
  • Create a positive, inclusive, and safe workplace where people genuinely want to work.

Requirements:
  • 4+ years work experience in operations, consulting, engineering, or similar fields.
  • Demonstrated background in driving and executing operational excellence.
  • Knowledge of how a P&L functions.
  • Ability to understand metrics and KPIs and the levers to pull to drive results.
  • Knowledge of the location you support.
  • Comfortability working in a warehouse setting.
  • 1+ years people management experience attracting, developing, and motivating warehouse staff.
  • Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment.
  • Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
  • Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross-functionally.
  • Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions.
  • Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need.
  • Detail oriented with a focus on process improvement, self-motivated, and energetic, with the drive and ability to learn new skills and grow with the role.

About This Role:

This is an exciting opportunity to join our team and take on a challenging and rewarding role. If you have the skills and experience we're looking for, please don't hesitate to apply.

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