Fintech Product Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $50,000 - $80,000

About the Role:

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As a Fintech Product Support Specialist, you will play a key role in delivering exceptional client experiences for our live clients after their investment products have launched. You will act as the first point of contact for day-to-day operational or platform questions, helping to triage and resolve issues while keeping clients informed and confident.

You will work closely with our Product Manager to ensure client satisfaction and escalate more complex matters when needed. This is a great opportunity for someone who is eager to grow into product, implementation or account management roles in fintech.

Key Responsibilities:
  • Be the go-to contact for live clients' day-to-day questions (platform, operations, basic troubleshooting)
  • Investigate and resolve client requests with speed and care, escalating internally where appropriate
  • Liaise with internal teams (tech, operations, compliance) to track and coordinate resolutions
  • Maintain strong communication with clients to ensure they feel supported post-launch
  • Help log, prioritise and follow through on client tickets and queries
  • Support the Product team in documenting processes, tracking issues, and improving post-launch workflows
  • Proactively identify recurring issues and suggest ways to improve the client experience
What We're Looking For:
  • 1–2 years of experience in a client-facing or operational role (bonus if in B2B, fintech, financial services, SaaS or similar)
  • Clear communicator with excellent written and verbal skills
  • Strong organisational skills and attention to detail
  • A curious problem-solver who's not afraid to ask questions or investigate issues
  • Comfortable working across multiple platforms and systems (bonus if you've worked with Jira Service Management, Confluence)
  • A team player who's eager to learn and grow
  • Interest in product, fintech or investment platforms is a strong plus
Why Join Us:
  • Work in a fast-paced, mission-driven fintech solving real problems for Australians
  • Get exposure to product, operations, compliance and tech
  • Learn from a passionate, experienced team in a high-trust, high-autonomy environment
  • Opportunity to grow into more senior roles as we scale

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