Hotel Front Office Team Lead

4 days ago


Adelaide, South Australia IBIS Full time
Job Title: Hotel Front Office Team Lead - Leadership Opportunity

Estimated Salary: $60,000 - $80,000 per annum

About IBIS

IBIS is a leading hospitality provider with a reputation for delivering exceptional service and experiences to our guests.

Key Responsibilities:
  • Lead the front office team to ensure seamless guest experiences at check-in and check-out.
  • Proactively seek feedback from guests and resolve any issues in a timely and satisfactory manner.
  • C coach and support team members to achieve their full potential.
  • E nsure safety and security standards are consistently met throughout the hotel.
  • D rive Loyalty member experience and onboarding initiatives.
Requirements:
  • Experience as an Assistant/Duty Manager or Team Leader in a hotel front office environment.
  • Computer literacy with proficiency in Opera or similar PMS, Microsoft Word, and Outlook.
  • Current and valid First Aid Certificate.
  • Hold RP Badge and Responsible Service of Alcohol valid in South Australia.
  • Availability to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.
Benefits:
  • All Heartsist employee benefits card offering discounted rates worldwide.
  • Learning programs through our "Learn Your Way" Academy platforms, ongoing training, and development opportunities.
  • Opportunity to develop talent and grow within the property and across the world.
  • Ability to make a difference through Corporate Social Responsibility activities.


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