Front Office Manager

4 weeks ago


Adelaide, South Australia Stamford Hotels & Resorts Full time
About the Role

We are seeking a highly skilled and experienced Front Office Manager to join our team at Stamford Plaza Adelaide. As a key member of our hotel management team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our front office.

Key Responsibilities
  • Manage front office operations to deliver exceptional guest interactions and service excellence
  • Implement and drive successful service strategies that align with department KPIs and goals
  • Manage effective rostering to align with wage budgets and staff competencies
  • Embed and improve a guest-first culture and support and coach team members to constantly uplift their capability and accountabilities
  • Control and manage daily hotel inventory, room availability, and upselling initiatives
  • Ensure operational data, guest stays, and entitlements are accurate and correctly actioned in systems
  • Administration and reporting, including delivering key information to relevant departments regarding special events and group movements
  • Manage escalations and complaints effectively, ensuring customer experience is not jeopardised
  • Manage concierge duties and emergency situations
About You
  • A qualification in Hospitality Management is desirable
  • Current RSA, First Aid Certification, and a current driver's license are required
  • Experience as a Fire Warden and First Aid Officer is desirable
  • Experience with hotel booking systems, preferably Opera, is desirable
  • Excellent communication and problem-solving skills are essential
  • Strong leadership skills with the ability to motivate employees to deliver a high standard of service are required
  • Commitment to flexibility to work mornings, evenings, weekends, and public holidays is essential
Benefits & Perks
  • Discounted meals and non-alcoholic beverages
  • Supplied meals during allocated rostered shifts
  • Employee Assistance Program
  • Complementary dry-cleaning allowance
  • Career growth opportunities
  • Complementary onsite car parking

  • Front Office Manager

    4 weeks ago


    Adelaide, South Australia Stamford Hotels and Resorts Full time

    Job Title: Front Office ManagerStamford Hotels and Resorts is seeking a highly skilled and experienced Front Office Manager to join our team at Stamford Plaza Adelaide.About the Role:The Front Office Manager will be responsible for managing the front office operations, ensuring seamless guest interactions, and driving successful service strategies that align...


  • Adelaide, South Australia PULLMAN Full time

    Job Title: Front Office ReceptionistJob Summary: We are seeking a highly skilled and experienced Front Office Receptionist to join our team at PULLMAN. As a Front Office Receptionist, you will be responsible for providing exceptional customer service to our guests, handling all aspects of front office operations, and maintaining a high level of...


  • Adelaide, South Australia PULLMAN Full time

    Job Title: Front Office ReceptionistJob Summary:We are seeking a highly skilled and experienced Front Office Receptionist to join our team at PULLMAN. As a Front Office Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and maintaining a high level of professionalism in all...


  • Adelaide, South Australia PULLMAN Full time

    Job Title: Front Office ReceptionistJob Summary:We are seeking a highly skilled and experienced Front Office Receptionist to join our team at PULLMAN. As a Front Office Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and maintaining a high level of professionalism in all...


  • Adelaide, South Australia Skycity Entertainment Group Full time

    Elevate your career with SkyCity Entertainment Group as a Front Office Ambassador. In this exciting role, you will be the face of our luxury hotel, delivering exceptional guest experiences and ensuring that every moment is truly unforgettable.As a Front Office Ambassador, you will be responsible for providing a warm welcome and farewell to guests, managing...


  • Adelaide, South Australia PULLMAN Full time

    We are seeking a skilled Front Office Receptionist to join our team at Pullman Adelaide. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless check-in and check-out process, and maintaining accurate records of guest accounts.Key responsibilities of this role...


  • Adelaide, South Australia PULLMAN Full time

    Job Title: Front Office ReceptionistJob Summary:We are seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Pullman Adelaide. As a Front Office Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and maintaining a high level of accuracy and...


  • Adelaide, South Australia Travel + Leisure Co. Full time

    Unlock Your PotentialAt Travel + Leisure Co., we're passionate about creating unforgettable vacation experiences for our guests. As a Front Office Team Leader, you'll play a vital role in delivering exceptional service and ensuring our resorts run smoothly.About the RoleThis is a fantastic opportunity to join our dynamic team and take your career to the next...


  • Adelaide, South Australia PULLMAN Full time

    We are seeking an experienced and professional Hotel Front Office Representative to join our team at PULLMAN. As a key member of the hotel's front office, you will be responsible for providing exceptional customer service and ensuring that all guests have a memorable and enjoyable stay.The ideal candidate will have previous experience in a front office...


  • Adelaide, South Australia PULLMAN Full time

    Front Office ReceptionistThis is an exciting opportunity to join our Front Office team as a Receptionist. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Deliver exceptional customer service to our guests, responding to...


  • Adelaide, South Australia Southern Cross Care Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Front Office Coordinator to join our dynamic team at Southern Cross Care.As the first point of contact, you will be responsible for maintaining a busy front reception, developing client relations, managing bookings and Allied Health clinician schedules, processing receipts, and providing...


  • Adelaide, South Australia PULLMAN Full time

    Job DescriptionAs a Front Office Receptionist at PULLMAN, you will have the opportunity to showcase your customer service skills and create memorable moments for our guests. You will report to the Assistant Manager on duty on a daily basis and work within a creative and supportive team environment.Key Responsibilities:Provide quality service to customers by...


  • Adelaide, South Australia WOMADelaide Full time

    Job Title: Front of House ManagerWe are seeking a highly skilled and experienced Front of House Manager to join our team at WOMADelaide.Key Responsibilities:Provide exceptional customer service to festival-goers, ensuring a positive and memorable experience.Manage the front of house area, including queue management and crowd control.Communicate effectively...


  • Adelaide, South Australia Skycity Entertainment Group Full time

    Delivering Exceptional Guest ExperiencesEos by SkyCity is a luxury hotel that embodies hope and optimism, capturing a captivating moment of change. As a Guest Service Agent, you will be part of a vibrant Front Office team, delivering on the brand promise of 'live extraordinary'.Key ResponsibilitiesProvide a warm welcome and farewell to guests, ensuring...

  • Front Desk Associate

    2 weeks ago


    Adelaide, South Australia PULLMAN Full time

    Front Office ReceptionistWe are seeking a highly skilled and friendly Front Office Receptionist to join our team at PULLMAN. If you have a passion for delivering exceptional customer service and a knack for multitasking, we want to hear from you!Key Responsibilities:Provide warm and welcoming service to hotel guests, responding to their requests efficiently...


  • Adelaide, South Australia Marriott International Full time

    Job Overview:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Marriott International.About the Role:As a key member of our front office team, you will be responsible for leading and managing the daily operations of our front desk.You will oversee the check-in and check-out process, ensuring a seamless and...


  • Adelaide, South Australia IBIS Full time

    Job Title: Hotel Front Office Team Lead - Leadership OpportunityEstimated Salary: $60,000 - $80,000 per annumAbout IBISIBIS is a leading hospitality provider with a reputation for delivering exceptional service and experiences to our guests.Key Responsibilities:Lead the front office team to ensure seamless guest experiences at check-in and...


  • Adelaide, South Australia Wyndham Destinations Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional vacation experiences to millions of travelers worldwide. As a Front Office Team Leader, you will play a key role in ensuring our guests have a memorable stay.Key Responsibilities:Manage the day-to-day operations of the front desk, including greeting and registering of...


  • Adelaide, South Australia Wyndham Destinations Full time

    Customer Service Excellence in the Front OfficeWe are seeking a seasoned Front Office Team Leader to join our team at TRYP by Wyndham Pulteney Street Adelaide. As a key member of our front desk, you will be responsible for delivering exceptional customer service and ensuring seamless operations.About UsTravel + Leisure Co. is the world's leading membership...


  • Adelaide, South Australia Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional vacation experiences to millions of travelers worldwide. As a Front Office Team Leader, you will play a key role in making this happen.Go Where Joy Is In The JourneyAs a Front Office Team Leader, you will be responsible for the day-to-day operation of the front desk,...