Front Office Receptionist

4 weeks ago

Adelaide, South Australia PULLMAN Full time

Job Title: Front Office Receptionist

Job Summary:

We are seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Pullman Adelaide. As a Front Office Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and maintaining a high level of accuracy and efficiency in all aspects of your work.

Key Responsibilities:

  • Provide quality service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Maintain control of guest and hotel accounts, ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Maintain communication channels between hotel guests and all hotel departments, both verbally and in writing as required.
  • Operate the switchboard and guest messaging effectively, handling all calls promptly and professionally.
  • Assist reservations sales calls as required, using every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Requirements:

  • Previous front office reception experience, preferably in a hotel or resort environment.
  • Professional telephone manner and exceptional customer service skills.
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive can-do attitude, with a passion for working in a team.
  • Excellent grooming and presentation standards.
  • Proficient computer skills, including Word, Excel, PMS, and Outlook.
  • Previous experience with Opera Cloud or similar PMS is desirable, but not essential.
  • A current full driver's license is desirable, but not essential.
  • The flexibility to work shifts, including early mornings, evenings, and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work in a dynamic and supportive team environment.
  • The opportunity to develop your skills and grow within your property and across the world.
  • A laundered uniform.

About Us:

Pullman Adelaide is a five-star hotel with premium facilities, including a gym, swimming pool, sauna, car park, and two kitchens. We are part of Accor, a worldwide leader in the hospitality industry, and we welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

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