Front Office Receptionist

4 weeks ago

Adelaide, South Australia PULLMAN Full time

Front Office Receptionist



This is an exciting opportunity to join our Front Office team as a Receptionist. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.



Key Responsibilities:


  • Deliver exceptional customer service to our guests, responding to their requests promptly and efficiently.
  • Maintain accurate and up-to-date records of guest accounts, including charges and payments.
  • Ensure the security of guest and hotel accounts, maintaining confidentiality and adhering to strict security procedures.
  • Communicate effectively with hotel guests and departments, both verbally and in writing, to ensure seamless service delivery.
  • Operate the switchboard and guest messaging system, handling all calls and messages promptly and professionally.
  • Assist with reservations sales calls, promoting hotel facilities and maximizing sales through sound product knowledge and selling skills.


Requirements:


  • Previous Front Office experience, preferably in a hotel or resort environment.
  • Professional telephone manner and exceptional customer service skills.
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive attitude, with a willingness to work in a team environment.
  • Excellent grooming and presentation standards.
  • Proficient computer skills, including Word, Excel, PMS, and Outlook.
  • Previous experience with Opera Cloud or similar PMS is desirable, but not essential.
  • A current full driver's license is desirable, but not essential.
  • Flexibility to work shifts, including early mornings, evenings, and weekends.


What We Offer:


  • A competitive salary and benefits package.
  • Ongoing training and development opportunities through our 'Learn Your Way' Academy.
  • The opportunity to develop your skills and grow within our team.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • A laundered uniform and access to our Employee Benefit Card.


About Us:

Pullman is a leading hospitality company, committed to delivering exceptional service and creating memorable experiences for our guests. We value diversity and inclusion, and are passionate about providing opportunities for our employees to grow and develop their careers.



At Pullman, we believe in making a difference through our Corporate Social Responsibility activities, and are committed to sustainability and social responsibility.

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