Airport Communications Specialist

2 weeks ago

Melbourne, Victoria, Australia Melbourne Airport Full time
About the Role

We are seeking an experienced and skilled Airport Communications Officer to join our team at Melbourne Airport. As a key member of our Integrated Operations Centre, you will play a critical role in ensuring accurate, timely, and appropriate communication to a wide range of customers and stakeholders.

Key Responsibilities
  • Provide 24-hour communications, coordination, and monitoring for external and internal operations within the Integrated Operations Centre (IOC)
  • Assist Managers within the IOC on other matters, including emergencies and operational events
  • Coordinate airport communications, in a timely manner, for operational information gathering, sharing, and education
  • Manage and maintain Airport Co-ordination Systems, including Maximo (Fault Reporting), Access Control, CCTV System, and SMS
  • Ensure accurate and timely provision of information across the Airport
  • Maintain all Terminal Operations Contacts lists
  • Support the Airport Co-ordination Centre Supervisor in the maintenance of all ACC systems
  • Deputise and provide relief coverage for the Airport Co-ordination Centre Supervisor
  • Support the Airport Co-ordination Centre Supervisor and Airport Manager in all emergencies, operational, and customer events
Requirements
  • Knowledge of Airport Specific Systems
  • Excellent customer service skills
  • Effective interpersonal, written, and oral communication skills
  • Experience in managing simultaneous workstreams
  • Experience working in a high-paced, high-resilience environment
  • Knowledge of aviation operating environments
About Us

Melbourne Airport is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation. We are a dynamic and fast-paced place to work, with a focus on our people and their development.

We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it, and Work Together. We offer a range of benefits, including access to airport car parking, hybrid flexible working arrangements, and a range of wellness initiatives.

We are committed to weaving Diversity into our DNA and believe that Diversity and Inclusion will help us realise our greatest potential as a company. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

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