Building Meaningful Customer Relationships

1 week ago

Central Coast, Australia beBeeExpertise Full time $90,000 - $110,000
Customer Service Expertise

We're seeking an experienced customer service professional to join our dynamic team.

As a key point of contact, you'll provide personalized support to customers and identify opportunities to meet their financial needs. You'll work closely with colleagues to understand customers' goals and preferences, and use this knowledge to offer tailored solutions and advice.

To succeed in this role, you'll need excellent communication and relationship-building skills, as well as a proactive attitude and commitment to exceeding customer expectations.

Key Responsibilities:

  • Provide exceptional customer service and support
  • Identify and pursue opportunities to meet customers' financial needs
  • Work closely with colleagues to understand customers' goals and preferences
  • Offer tailored solutions and advice

Requirements:

  • Excellent communication and relationship-building skills
  • Proactive attitude and commitment to exceeding customer expectations
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills

What We Offer:

  • A dynamic and supportive team environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to make a real difference in the lives of our customers

About Us:

Our organization is committed to promoting social capital through banking by creating trust with customers, exploring staff potential, and believing that tiny gestures and big ideas can change the world for communities.

We've been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency since 2021 and successfully implemented an innovative Reconciliation Plan in 2023.

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