Retirement Community Operations Director

3 weeks ago


Carlton, Victoria, Australia Australian Unity Full time
About the Role

As a Retirement Community Manager at Australian Unity, you will be responsible for managing and overseeing the day-to-day operations of our Retirement Villages. This role offers a unique opportunity to make a meaningful impact on the lives of our residents while ensuring an outstanding experience and quality service.

Key Responsibilities:

- Managing a small team, including administration, gardening, and maintenance officers, delivering effective leadership and providing coaching and ongoing support.
- Engaging with the community, gaining resident feedback, and building strong resident and business relationships.
- Effective financial management, overseeing and delivering financial budgets, reporting, and processing orders for contract services.
- Meeting with Resident Committees to gain valuable insight into community operations and opportunities.
- Conducting self-assessments to identify gaps and improvements aligned with the ARVAS Standards.

About You:

- Proven experience in a similar role and management of Retirement Community operations.
- Strong stakeholder engagement, problem-solving, and conflict resolution skills.
- Strong financial acumen with experience in budgetary and financial management.
- A compliance-driven individual with thorough knowledge of the ARVAS Standards and Retirement Villages Act 1986.
- Proven ability to identify, meet, and exceed key outcomes of national accreditation.
- Experience in leading teams and managing gardening/contract services.

This role is a key personnel position and is subject to additional suitability and background check requirements. Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, and mature-aged people.

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