Business Operations Coordinator
3 weeks ago
About the Role
We are seeking a highly skilled Business Support Officer to join our team at Altius Group. As a key member of our business support team, you will be responsible for providing administrative and operational support to our team of Directors, Divisional Directors, Team Leaders, and their direct reports.
Key Responsibilities
- Support the daily operations of our business, ensuring smooth and efficient processes.
- Liaise with internal and external stakeholders, including Worksafe and insurance agencies, to maintain strong relationships and resolve any issues that may arise.
- Develop and maintain our internal processes and systems to ensure they are effective and up-to-date.
- Prepare and review presentations, documents, and reports to ensure they are accurate and well-presented.
- Coordinate and manage client data and case files, ensuring confidentiality and data protection.
- Manage reception, incoming calls, and emails, providing a professional and welcoming service to clients and visitors.
- Ensure all client enquiries are answered in a professional and timely manner, providing excellent customer service.
- Support the development and implementation of strategies and initiatives, working closely with the team to achieve our goals.
- Assist with financial management tasks, such as invoicing and billing, and conciliation of accounts.
- Provide general administrative support to the team, including minute-taking and responsibility for actions.
- Manage competing priorities while delivering high-quality support, working autonomously and making decisions as needed.
- Manipulate Excel spreadsheets to analyze data and provide insights to the team.
Requirements
- 2+ years of experience in a similar administrative or operational role.
- Proficient in using Microsoft Office Suite (Word, Excel, and Outlook).
- Excellent communication and interpersonal skills.
- Strong organisational, planning, and time management skills.
- Attention to detail and accuracy, and a commitment to client confidentiality.
- Ability to work independently and as part of a team.
- Experience in the healthcare or occupational rehabilitation industry is preferred but not essential.
About Altius Group
As part of the Altius Group, we provide award-winning advice and solutions to individuals, employers, and organisations within injury management, occupational rehabilitation, injury prevention, OH&S, Risk Management, Vocational and Employment Services. We established a reputation as an industry leader in Occupational Rehabilitation and private consultancy and will continue to grow for the next decade.
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