Retirement Village Operations Manager

1 day ago


Carlton, Victoria, Australia Australian Unity Full time

We are seeking an experienced Retirement Village Operations Manager to join our team at Australian Unity. This is a key personnel role that requires strong leadership and management skills.

About the Role

The successful candidate will manage and oversee the day-to-day operations of our Retirement Villages, ensuring an outstanding experience and quality service to our residents. This includes managing a small team, engaging with the community, and effective financial management.

The role can be flexible and is open to Permanent Part Time - 4 days per week or Permanent Full Time. Our Drummond Place Retirement Village consists of 90 residences and is connected to our wonderful Aged Care facility in Carlton.

Key Responsibilities
  • Managing a small team, including administration, gardening, and maintenance officers, delivering effective leadership and providing coaching and ongoing support.
  • Engaging with the community, gaining resident feedback, and building strong resident and business relationships.
  • Effective financial management, overseeing and delivering financial budgets, reporting, and processing orders for contract services.
  • Meeting with Resident Committees, gaining valuable insight into community operations and opportunities.
  • Conducting self-assessments, identifying gaps and improvements aligned with the ARVAS Standards.
What You'll Need
  • Proven experience in a similar role and management of Retirement Community operations.
  • Strong stakeholder engagement, problem-solving, and conflict resolution skills.
  • Strong financial acumen with experience in budgetary and financial management.
  • A compliance-driven individual with thorough knowledge of the ARVAS Standards and Retirement Villages Act 1986.
  • Proven ability to identify, meet, and exceed key outcomes of national accreditation.
  • Experience in leading teams and managing gardening/contract services.
Benefits

This role offers a competitive salary of $85,000-$110,000 per annum, depending on experience, plus superannuation. You will also enjoy additional yearly Well-Being and Community leave days, 14-week paid parental leave, and access to our Employee Referral Program and Employee Assistance Program.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, and mature-aged people.



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