Customer Support Specialist

2 months ago

Revesby, New South Wales, Australia Hitachi Construction Machinery Full time
{"About the Opportunity": "An exciting opportunity has become available in our National Customer Support team.

This position will make you the first point of contact for all inbound customer queries, parts orders, parts pricing, and availability of stock.

The position is a Full-time opportunity with various days and shifts available.

**Hitachi Benefits:**

* TWO bonuses a year:
Potential to earn biannual bonuses providing increased earning capacity
* Shift Loading:
Potential to earn afternoon shift loading and after hours Double Time Rates on offer
* Competitive pay rate:
A rewarding above 'award' base pay rate
* Health:
Discounted Medibank health insurance policy
* Wellness program:
Access to Employee Assistance Program
* Stability:
Permanent Full-time Position in a leading OEM with long-term job security
* Uniform:
Generous corporate uniform supplied
* Training and Development:
Continuous training and upskilling with real career development opportunities, start your rewarding career now
* Home Electrical Appliances:
Employee exclusive staff discounts on Hitachi goods
* Company culture:
Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work

Opportunity to earn a Salary Package of up to $76K.

**Roster:**

Rosters available to suit your lifestyle

**Location:**

Revesby with access to FREE onsite parking

**About You:**

* High level of attention to detail as you will be entering essential information in our systems
* Excellent written and verbal communication skills to direct high-volume inquiries
* Processing internal/counter sales orders will be advantageous
* Ability to create purchase orders and raise invoices
* Helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues
* Aptitude to navigate multiple systems and databases simultaneously
* The ability to professionally articulate to internal and external customers

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.

We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

**About Us:**

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions.

Our Culture

Our vision, mission, and values are to provide quality in everything we do, with the goal of total customer satisfaction.

Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health, and cancer research.

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