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Customer Support Team Member

2 months ago

Revesby, New South Wales, Australia Hitachi Construction Machinery Full time
Job Opportunity:

An exciting role has become available in our National Customer Support team. Based in Revesby, this position will make you the first point of contact for all inbound customer queries, parts orders, parts pricing and availability of stock.


About the Role:

This is a Full-time opportunity with various days and shifts available.


Hitachi Benefits:
  • TWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
  • Shift Loading: Potential to earn afternoon shift loading and after hours Double Time Rates on offer
  • Competitive pay rate: A rewarding above 'award' base pay rate
  • Health: Discounted Medibank health insurance policy
  • Wellness program: access to Employee Assistance Program
  • Stability: Permanent Full Time Position in a leading OEM with long term job security
  • Uniform: Generous corporate uniform supplied
  • Training and Development: Continuous training and upskilling with real career development opportunities
  • Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
  • Company culture: Supportive management who value your input in finding new and improved ways to achieving success

Salary Package:

Opportunity to earn a Salary Package of up to $76K.


Roster and Location:

Rosters available to suit your lifestyle. Located in Revesby with access to FREE onsite parking.


About You:

To be successful in this role, you will require a High level of attention to detail as you will be entering essential information in our systems. Excellent written and verbal communication skills to direct high-volume inquiries. Processing internal/counter sales orders will be advantageous. Ability to create purchase orders and raise invoices. Helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues. Aptitude to navigate multiple systems and databases simultaneously. The ability to professionally articulate to internal and external customers.