Customer Success Advocate

4 weeks ago

Revesby, New South Wales, Australia Maersk Full time

Maersk is a global leader in integrated logistics, pioneering innovation and transformation for over a century. Our mission is to redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, reflecting and understanding the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

As a Customer Success Partner at Maersk, you will be responsible for developing customer relationships that promote retention and loyalty. You will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.

Key Responsibilities:

  • Ensure Sales reps are supported using standard channels and build long-term trusting relationships with customers to ensure they realize full value from their investment with Maersk.
  • Ensure internal alignment on customer goals and marketing strategies. Partner with cross-functional Maersk teams to develop and execute omni-channel digital marketing strategies that maximize value for customers.
  • Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship.
  • As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.
  • Manage the allocation process and coordinate with customers to ensure they deliver on their commitment.
  • Manage the tender handling process and coordinate with internal stakeholders to ensure a comprehensive and competitive offer is submitted to customers.
  • Coordinate the quoting and contracting process with relevant stakeholders.
  • Timely contract renewals and contract management.

What We Are Looking For:

  • Account management execution
  • Commercial knowledge
  • Excellent communication skills
  • Customer relations and stakeholder management skills
  • High-level product understanding, including how it solves different customer pains

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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