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Customer Support Representative

2 months ago

Revesby, New South Wales, Australia Hitachi Construction Machinery Full time
About the Opportunity

An exciting opportunity has become available in our National Customer Support team. Based in Revesby, this position will make you the first point of contact for all inbound customer queries, parts orders, parts pricing, and availability of stock.

Hitachi Benefits
  • Two bonuses a year: Potential to earn biannual bonuses providing increased earning capacity
  • Shift Loading: Potential to earn afternoon shift loading and after-hours Double Time Rates on offer
  • Competitive pay rate: A rewarding above 'award' base pay rate
  • Health: Discounted Medibank health insurance policy
  • Wellness program: Access to Employee Assistance Program
  • Stability: Permanent Full-Time Position in a leading OEM with long-term job security
  • Uniform: Generous corporate uniform supplied
  • Training and Development: Continuous training and upskilling with real career development opportunities, start your rewarding career now
  • Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods
  • Company culture: Supportive management who value your input in finding new and improved ways to achieving success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work
About You

High level of attention to detail as you will be entering essential information in our systems

Excellent written and verbal communication skills to direct high-volume inquiries

Processing internal/counter sales orders will be advantageous

Ability to create purchase orders and raise invoices

Helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues

Aptitude to navigate multiple systems and databases simultaneously

The ability to professionally articulate to internal and external customers

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions.

Our Culture

Our vision, mission, and values are to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success. We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health, and cancer research.