Customer Success Advocate

4 weeks ago

Revesby, New South Wales, Australia Maersk Full time
About Maersk

Maersk is a global leader in integrated logistics, pioneering innovation and transformation for over a century. We redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.

Job Summary

We are seeking a Customer Success Partner to develop customer relationships that promote retention and loyalty. This role will support the Area Sales Team to ensure assigned customers achieve their expected business outcomes with Maersk solutions.

Key Responsibilities
  1. Support Sales reps using standard channels and build long-term trusting relationships with customers to ensure they realize full value from their investment with Maersk.
  2. Ensure internal alignment on customer goals and marketing strategies, partnering with cross-functional Maersk teams to develop and execute omni-channel digital marketing strategies.
  3. Continually assess customer progress toward stated goals and drive expected results in adoption, usage, business value, friction, and overall relationship.
  4. Act as a customer advocate, ensuring customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.
  5. Manage the allocation process and coordinate with customers to ensure they deliver on commitments.
  6. Manage tender handling and coordinate with internal stakeholders to ensure comprehensive and competitive offers are submitted to customers.
  7. Coordinate quoting and contracting processes with relevant stakeholders.
  8. Timely contract renewals and contract management.
Requirements
  1. Account management execution
  2. Commercial knowledge
  3. Excellent communication skills
  4. Customer relations and stakeholder management skills
  5. High-level product understanding, including how it solves different customer pains
About the Role

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society, and for each other.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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