Service Operations Manager

2 weeks ago

Shire Of Beverley, Australia beBeeService Full time $55,000 - $75,000
Customer Service Specialist">

We are seeking a highly skilled and experienced customer service specialist to join our team.

The ideal candidate will have excellent communication skills, a professional telephone manner, and the ability to build strong relationships with customers.

Key Responsibilities:

  • Responding to customer inquiries via phone, email, and in-person, providing accurate information on products and services.
  • Processing sales orders efficiently and accurately, from quotation through to delivery coordination.
  • Identifying and pursuing sales opportunities with existing and potential customers, upselling and cross-selling where appropriate.
  • Building and maintaining strong customer relationships, ensuring high levels of satisfaction and repeat business.
  • Resolving customer issues and complaints promptly and professionally.
  • Collaborating closely with the external sales team and other departments to ensure seamless customer experience.
  • Maintaining accurate customer records and sales data within the CRM system.
  • Assisting with stock inquiries and liaising with the warehouse team.

Requirements:

  • Proven experience (2+ years) in an internal sales, customer service, or administrative role, preferably within a trades, construction, or similar industry.
  • Exceptional communication skills, both verbal and written, with a professional and friendly telephone manner.
  • Strong sales aptitude and the ability to identify customer needs and offer suitable solutions.
  • Excellent organisational skills and attention to detail, capable of managing multiple tasks efficiently.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.

What We Offer:

  • A dynamic and growing industrial supply business with a supportive team environment.
  • Competitive salary and opportunity for career advancement.
  • Chance to develop sales and customer service skills further.

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