Customer Service Officer

3 days ago

Beverley, Australia Hoshizaki Lancer Pacific Full time

Enhance Hoshizaki Lancer Customer experience through exceptional service, being an empowered, focused and accountable team member going above and beyond to delight our customers.

Operations
- Consistently deliver the best possible customer experience through quality customer service.
- Carry out daily customer service activities including - call handling, sales & service order entry, communication with subcontractors, invoicing, credits, customer queries & escalations.
- Use specified reporting tools to ensure accurate & timely delivery to our customers.
- Build and maintain relationships with customers & internal departments.
- Deliver against KPIs and actively contribute to customer service work

Productivity & Efficiency
- Time Management
- Accuracy of output

LN ERP (User)
- Follow process documentation when operating LN, ensure compliance to company guidelines
- Identify and escalate LN issues appropriately

**Requirements**:

- 2 years+ of Customer Service experience.
- Previous administration & data entry strongly preferred
- Customer Oriented Mindset - Always work with the customer in mind
- Interpersonal Effectiveness - Ability to collaborate. Build and maintain strong relationships. Communicates effectively and independently tailoring messages appropriate to the situation/audience
- Meticulous Approach - Always pay attention to detail
- Broad Perspective - Ability to "connect the dots" and think outside the box
- Decision Making - Ability to learn where and how to get information and make decisions asking for help when needed
- Conflict Management - Ability to show compassion, understanding, actively listen & seek resolution
- Ability to work in an international and multi-cultural environment

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