Customer Service Officer

4 weeks ago

Shire Of Beverley, Australia Randstad Australia Full time

Join to apply for the Customer Service Officer role at Randstad Australia

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at Randstad Australia

A dynamic and growing industrial supply business is looking for a proactive Customer Service Officer to join its team. This role is ideal for an individual who thrives in a fast-paced environment and enjoys building strong relationships with customers.

The successful candidate will be a key point of contact for clients, providing exceptional service and supporting sales efforts to drive business growth. If a candidate has a passion for customer satisfaction and a flair for sales, this opportunity offers a chance to contribute significantly to a thriving local business.

What The Role Involves

  • Responding to customer inquiries via phone, email, and in-person, providing accurate information on products and services.
  • Processing sales orders efficiently and accurately, from quotation through to delivery coordination.
  • Identifying and pursuing sales opportunities with existing and potential customers, upselling and cross-selling where appropriate.
  • Building and maintaining strong customer relationships, ensuring high levels of satisfaction and repeat business.
  • Resolving customer issues and complaints promptly and professionally.
  • Collaborating closely with the external sales team and other departments to ensure seamless customer experience.
  • Maintaining accurate customer records and sales data within the CRM system.
  • Assisting with stock inquiries and liaising with the warehouse team.
  • Preparing quotes and proposals for clients.

What The Ideal Candidate Will Bring
  • Proven experience (2+ years) in an internal sales, customer service, or administrative role, preferably within a trades, construction, or similar industry.
  • Exceptional communication skills, both verbal and written, with a professional and friendly telephone manner.
  • Strong sales aptitude and the ability to identify customer needs and offer suitable solutions.
  • Excellent organisational skills and attention to detail, capable of managing multiple tasks efficiently.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
  • A proactive approach to problem-solving and a genuine desire to help customers.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Knowledge of trade products or services will be highly regarded.

Why This Opportunity Stands Out
  • A chance to be part of a supportive and growing local business in the trades sector.
  • A dynamic role that combines customer interaction with sales responsibilities.
  • Competitive salary and a friendly team environment.
  • Opportunity to develop sales and customer service skills further.

Candidates ready to provide outstanding customer service and contribute to the sales success of a reputable South Australian trades business are encouraged to apply.

To Apply

Due to the high volume of applications, only shortlisted candidates will be contacted for phone screening. Please apply with a CV in word format. Any queries please contact Chanel Hirons via email on or on

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Customer Service
  • IndustriesConsumer Services

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