High Performance Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

Customer Service Representative Job Description:

About the Role

We are seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. This role involves providing exceptional customer service and support over the phone and via live chat, ensuring that customers have a positive experience with our company.

The successful candidate will be responsible for creating a culture of collective high performance within the team, achieving sales targets, and providing a high level of customer service standards.

This is an exciting opportunity for individuals who are passionate about delivering excellent customer experiences and want to be part of a dynamic and fast-paced team.

Key Responsibilities
  • Create a safe work environment by adhering to OHS policies and procedures.
  • Provide a high level of customer service standards including pre, during, and post-sale interactions.
  • Achieve sales targets by understanding customer needs and preferences.
  • Remain relevant and up-to-date with new products and services.
  • Ensure all sales activities meet compliance and legislative standards.
Requirements
  • Retail or call centre experience in high-achieving teams.
  • Demonstrated ability in required skills competencies.
  • Intermediate computer and typing skills.
  • Sound organisational skills.
What We Offer

We offer a supportive and inclusive work environment, opportunities for training and development, and a chance to work with a talented team.

If you are a customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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