Night All-Rounder

5 days ago


Sydney, New South Wales, Australia Hyatt Full time

About the Role

We are seeking a skilled Night All-Rounder to join our team at Hyatt Regency Sydney, a premier hotel located in the heart of Sydney's Central Business District. As a Night All-Rounder, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • Answer phone calls and respond to guest inquiries in a professional and courteous manner
  • Welcome and check-in guests, delivering guest request amenities and assisting with housekeeping runner tasks
  • Assist with room checks and moves, and participate in the night audit process
  • Support the night manager with daily financial audits and any ad-hoc tasks assigned to them by the Manager on Duty
  • Provide a professional and friendly service to guests, anticipating their needs and offering prompt and efficient assistance

Requirements

  • Strong problem-solving skills and ability to work independently
  • Excellent interpersonal and communication skills, with the ability to relate well with customers from diverse backgrounds
  • Proficient use of Opera and other computer programs
  • Ability to work effectively in a fast-paced environment and adapt to changing situations

What We Offer

  • Generous discounted accommodation worldwide within Hyatt
  • Discounted accommodation for associates, friends, and family
  • Rewards and recognition programs
  • Learning and development opportunities
  • Fully laundered uniform
  • Discounted city parking
  • The opportunity to join an international group with endless career opportunities

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