Client Success Advocate

7 days ago

Perth, Western Australia beBeeCustomer Full time $110,000 - $140,000

Drive Client Success as a Relationship-Building Expert

Elevate your career by joining our team of innovative professionals driving technological excellence. Our core values of enablement, leadership, and success are at the heart of everything we do.

Empower yourself to reach new heights in a unique internal culture that cultivates talent, encourages leadership, and celebrates success.

Looking for a forward-thinking team reshaping IT solutions? We're your destination for professional growth, cutting-edge technology, and meaningful work.

About the Role

As a relationship-builder, you'll translate tech talk into business wins. You'll nurture managed-services clients and uncover growth opportunities inside each account.

Your Key Responsibilities:

  • Own a portfolio of MSP clients – serve as their main point of contact, track health scores, and manage renewals.
  • Run QBRs (quarterly business reviews) that showcase ticket trends, uptime metrics, and cyber-security posture.
  • Spot and scope add-on projects – cloud, security, hardware refresh, Teams Calling – partnering with our solutions architects to build proposals.
  • Coordinate escalations with the Service Desk and ensure SLAs are met.
  • Maintain account plans & pipelines; hit renewal and upsell targets while keeping NPS/CSAT high.
  • Educate customers on Essential Eight compliance, new Microsoft 365 features, and emerging security threats.
  • Collaborate cross-functionally with engineering, finance, and marketing to deliver a seamless client experience.

Required Skills & Qualifications:

  • Experience: 3+ years in Customer Success, Account Management, or IT Project Sales—ideally within an MSP or SaaS environment.
  • Solid understanding of managed IT services, Microsoft 365, cloud migrations, and cyber-security basics.
  • Proven record of meeting or exceeding revenue targets while maintaining high client satisfaction.
  • Strong presentation, proposal-writing, and negotiation skills; comfortable talking to executives and technical stakeholders alike.
  • Excellent organisational abilities—able to juggle multiple accounts, QBR calendars, and project pipelines without dropping details.

Preferred Qualifications & Skills:

  • Familiarity with Essential Eight or ISO 27001 frameworks.
  • CRM proficiency—ConnectWise.
  • Experience working in a co-managed IT or hybrid MSP environment.

Why Choose Us?

Join our dynamic team and experience a culture that empowers talent, encourages leadership, and celebrates success.

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