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Sydney, New South Wales, Australia beBeeCustomerService Full time $120,000 - $175,000

Optimizing customer experience is crucial for a company's success. As Customer Service Manager, you will lead the development and continuous improvement of customer service operations to ensure high levels of satisfaction.

This role entails leading operational development to achieve key service outcomes and defining the strategic roadmap for enhancing customer service through systems, processes, and people.

About the Job:
  • Manage order-to-delivery cycle, reverse logistics, and claims processes within scope
  • Develop and implement initiatives to meet customer expectations
  • Oversee daily customer management, including order processing, stock allocation, and release
  • Define and monitor performance metrics and KPIs
Key Responsibilities:
  1. Collaborate with stakeholders to resolve customer complaints and prevent future occurrences
  2. Work with customers, sales teams, and carriers to optimize processes and reduce returns
  3. Maintain and analyze cost-to-service data and contribute to continuous improvement efforts
Requirements:
  • University degree in Supply Chain or a related field
  • Experience in leading customer service department, preferably in Food & Beverage sector
  • Strong analytical skills with a focus on insight-driven reporting
  • Excellent interpersonal and stakeholder management skills, including change and conflict resolution
Skills and Qualifications:
  • Solid understanding of end-to-end supply chain processes
  • Proficiency in MS Office and strong experience with SAP
Benefits:

As a key member of the team, you will have opportunities for growth and professional development. We offer a collaborative and dynamic work environment that values innovation and creativity.