Leading Customer Experience

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time US$35,000 - US$55,000
Shift Supervisor Job Summary

We are seeking an experienced Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for leading shifts by ensuring team members provide exceptional customer service and follow brand standards & food safety requirements.

  • Lead team members on shift and promote friendly customer interactions.
  • Ensure opening, daily, and closing procedures are completed according to company policies.
  • Operate the point-of-sale system and accurately process payments from customers.
  • Follow proper food handling procedures and complete kitchen-related tasks.
  • Stock, clean, and sanitize workstations and equipment.
  • Maintain a solid knowledge of products and services available in the plaza.
  • Assist in training new team members and inform leadership of any concerns or problems.
  • Execute other tasks as assigned.
Requirements and Qualifications

The ideal candidate will have:

  • Cash handling and customer service experience required.
  • Leadership experience preferred.
  • Demonstrate the ability to interact with the public and coworkers in a friendly and outgoing manner.
Benefits and Work Environment

As a Shift Supervisor, you can expect:

  • Able to stand and walk for an extended period.
  • Frequently bend, twist, lift, and carry at least 40 pounds.
  • Requires the ability to speak, read, and comprehend instructions and policy documents.
  • Available to work a flexible schedule including days, nights, weekends, and holidays.
  • Maintain regular and consistent attendance and punctuality.

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