Customer Experience Lead

3 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $110,000 - $130,000

We are seeking a Customer Experience Lead to oversee the customer support team and drive process optimization. This role is ideal for individuals who possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Job Description

The successful candidate will lead our customer support team, focusing on building relationships with customers, optimizing processes, and driving business growth through customer-centric strategies.

Key Responsibilities:
  1. Develop and implement customer support strategies that align with business objectives
  2. Lead a team of customer support professionals, providing coaching and guidance to ensure excellent service delivery
  3. Collaborate with cross-functional teams to identify areas for process improvement and implement changes
  4. Analyze customer feedback and data to inform decision-making and drive business growth
Requirements:

To succeed in this role, you will need:

  • A proven track record of leadership experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and make informed decisions
  • Strong problem-solving skills and ability to think critically
Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

About Us

We operate a fully integrated ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care to pharmacy dispensing, clinical education, product development, wholesale distribution, and more.

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