Customer Experience Lead

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Job Description

We aim to exceed our customers' expectations by providing an exceptional customer experience.

To achieve this, we need individuals who can lead and motivate a team to deliver great outcomes.

Key Responsibilities
  • Lead and manage a team within a sales/customer service environment
  • Recruit, select, and onboard team members
  • Ensure team members complete required training programs within agreed timeframes
  • Maintain high standards focusing on customer satisfaction, getting details right, and displaying professionalism and integrity
  • Develop and mentor Team Members to ensure they achieve KPIs and objectives
Benefits

Enjoy additional days off, including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.

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