Customer Experience Lead

16 hours ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $84,644 - $109,907
About the Role

We are seeking a Customer Experience Lead to drive exceptional service standards in our stores. This involves leading and developing a team to meet sales targets, cost control, and rostering requirements.

  • Maintain excellent service standards, keeping the checkout area clean and safe for customers and colleagues.
  • Drive a one-team culture that prioritizes colleague health, safety, and wellbeing.
  • Be customer-obsessed and continually seek to better understand diverse customer needs to ensure an outstanding shopping experience.
About You and Your Skills

To succeed in this role, you will need:

  • Previous experience working in a fast-paced customer-facing environment.
  • Proven leadership experience and ability to lead, coach, and develop a team.
  • Able to maintain excellent service standards, manage checkouts and customer service desk, and ensure store presentation is exceptional.
What's in It for You?

We offer a range of benefits to support your career growth and wellbeing, including:

  • A 5% discount on all purchases at our supermarkets and liquor stores.
  • Additional periods of double discount (10%) throughout the year.
  • Hotdeals exclusive to team members providing additional savings.
  • Recognition through our digital recognition platform 'mythanks', allowing you to redeem points for exciting gifts and electronic gift cards.
  • A comprehensive induction, management, and people leadership training program.
  • Novated car leases for eligible team members.
  • An annual team member share plan offering pre-tax salary sacrifice deductions to purchase company shares.
  • Paid parental leave supporting work-life balance.

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