Customer Experience Lead

See yourself being part of a large, transformational change? This could be the role for you

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress

As a Customer Experience Lead, you'll play a pivotal role in shaping and enhancing our customer interactions, ensuring we remain at the forefront of customer advocacy and satisfaction. If you're passionate about data-driven insights, customer-centered design, and strategic leadership, this is the perfect opportunity to make a real impact.

This role is a parental leave fixed term contract, until the end of January 2026 and can consider Sydney or Brisbane locations for this role.

Some of the awesome things you'll be involved with:
- Leading the development and execution of customer experience strategies that drive engagement and advocacy.- Designing and managing B2B Voice of Customer (VoC) programs, turning insights into meaningful action.- Facilitating workshops and stakeholder engagements to prioritize customer insights and align on strategies.- Creating data-driven reports and dashboards, combining qualitative and quantitative insights.- Collaborating with teams across Customer Success, Product, Technology, and Marketing to implement customer experience improvements.- Acting as an in-house CX expert and consultant, continuously introducing innovative ideas and best practices.

What you will bring:
- Seasoned level of experience in customer experience, customer insights, or customer-centered design.- Proven ability to translate complex data into actionable insights that enhance customer engagement.- Experience using customer experience software, including CRM and data analytics tools.- Strong strategic thinking, problem-solving, and relationship management skills.- Exceptional communication and influencing abilities at all levels of an organization.- The ability to manage multiple projects under pressure while striving for excellence.- Willingness to travel within Australia and collaborate with overseas teams as needed.

Why work with us?- 8 additional paid days per year to extend your weekends- Hybrid working- Generous cash bonus for every successful referral- 3 days' paid leave per year to participate in charity initiatives- Discounted health insurance premiums- Access to learning and development programs through LinkedIn Learning

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you

We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website
- #LI-Hybrid_

Employment Type

Employee

Time Type

Full time