Customer Experience Lead
1 week ago
As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences that align with our business strategy.
About the Role:- You will be responsible for developing and implementing creative marketing campaigns that drive customer engagement and loyalty.
- Your expertise will be instrumental in building strong relationships with local retailers and community groups to create mutually beneficial partnerships.
- You will lead the visual merchandising and presentation of our center, ensuring it is visually appealing and aligned with our brand identity.
- Additionally, you will identify and pursue opportunities for sponsorship and participation that enhance our community presence.
- You will also assist in identifying key stakeholders within the region and develop effective communication strategies to maintain regular contact.
- Ultimately, your goal will be to contribute to the success of our business by providing exceptional customer experiences that drive growth and retention.
- To succeed in this role, you will require a customer-focused mindset, marketing knowledge, and expertise gained through formal qualifications.
- Prior experience in shopping centers, retail industries, events management, or charity/community-based services with a marketing focus would be highly desirable.
- A well-developed ability to communicate effectively, both written and verbally, is essential.
- Ability to work under pressure and meet deadlines is crucial.
- A genuine passion for creating strong stakeholder relationships and driving business results will be key to your success in this role.
We are a dynamic organization committed to delivering outcomes that benefit our community. Our culture values collaboration, inclusivity, and continuous improvement. We offer a competitive remuneration package and opportunities for professional development.
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Customer Experience Lead
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