Guest Service Leader

6 days ago


North Sydney Council, Australia beBeeLeadership Full time $90,000 - $125,000
Job Overview
  • The Guest Relations Manager oversees reception and security services, catering, and audio-visual equipment.
  • Conducting office inspections and coaching the front-of-house team ensures high service standards are maintained.
  • Reviewing operational processes is crucial for continuous improvement and elevated service levels.
  • Collaborating with teams enhances employee engagement and organisational performance.

As a leader in exceptional support to visitors and employees, strong leadership skills and attention to detail are vital for success in this role. Key to delivering outstanding results is building a motivated team that provides excellent customer service. To ensure seamless day-to-day operations, we will continually evaluate our service delivery, refining our approach to maintain the highest level of service excellence. Our focus on superior customer care fosters long-lasting relationships with clients, setting us apart from other businesses. By managing a dedicated team, implementing efficient workflows, and driving innovation, you will significantly contribute to enhancing visitor experiences and increasing overall productivity. If you have a passion for providing exceptional customer care and enjoy working in fast-paced environments, then this is an ideal opportunity to bring your leadership skills to a dynamic team and make a tangible impact on business growth.


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