Customer Service Representative
3 weeks ago
We are seeking a highly skilled and empathetic Customer Service Specialist to join our team at MyIntegra, part of the APM Group. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Respond to customer inquiries via phone, email, web chat, and SMS in a professional, friendly, and timely manner.
- Explain the benefits of Plan Management and NDIS requirements, with training provided.
- Maintain excellent records and notes of all calls, questions, complaints, and mailed enquiries for audit purposes.
- Respond to and resolve any queries or challenges faced by the customer.
- Follow call scripting, communication guidelines, and policies and procedures where necessary.
- Build sustainable, trusting relationships through open and empathetic communication.
As a Customer Service Specialist at MyIntegra, you can expect a range of great benefits to develop you in your career and to look after your wellbeing, including:
- A flexible, supportive, and friendly team environment.
- Ongoing training, career progression, and professional development opportunities.
- An attractive salary.
- Comprehensive Employee Assistance program.
- Paid parental leave with opportunities to top up.
- Discounts at major retailers and employee recognition program.
- A minimum of two years' experience in a customer service role.
- A High School diploma.
- A willingness to grow your knowledge and learn about NDIS program rules.
- Prior experience using Salesforce or a similar CRM is desirable but not essential.
Successful applicants will be required to undergo a NDIS Worker Screening Check and will need to provide a current Working with Children Check.
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