Service Excellence Officer

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $68,000 - $83,000

Our Company Overview

Aussie is a values-driven organisation that thrives on being different. Our values are:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun

We're recognised for our quality, great value services that suit the needs of Australians.

About This Role

The Business Service Delivery Officer will deliver activities and outcomes that put our values up in lights. This includes:

  • Ensuring the successful delivery of customer's telecommunications solutions by interacting with customers, sales, and technical staff.
  • Assisting procurement to ensure the timely delivery of required equipment for projects.
  • Managing customer's contracts and Service Level Agreements.
  • Performing post-implementation quality assurance to ensure services are delivered to high standards.
  • Answering inbound calls in relation to customer orders and enquiries.
  • Coordinating orders through provisioning systems and intervening manually when required.
  • Handling orders and liaising with management to escalate faults/issue investigation on customers' services.
  • Liaising with wholesale suppliers in relation to order issues.
  • Accurate record keeping and data entry.

The Ideal Candidate

  • At least three years' proven experience in exceptional customer service
  • Outstanding personal organisation and time management skills
  • Outstanding communication and interpersonal skills
  • Outstanding writing skills

Your Benefits

  • We celebrate difference and support it because it means our team can bring their whole selves to work, and that we can better represent our customers and community.

About You

  • You have a strong ability to solve problems and think like a leader
  • You are able to work independently and as part of a team
  • You have a demonstrated ability to learn quickly and adapt to changing situations
  • You understand enterprise core-network services such as Software-Defined WANs, Data Centre Cross-Connects, hosted firewalls and Multi-Protocol Layer Switching
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