Service Excellence Specialist

7 days ago

Melbourne, Victoria, Australia beBeeService Full time $103,300 - $108,680
Case Officer

 

Delivering an effective corrections system is critical to a safe community. As a Case Officer, you will be part of a team that plays a pivotal role in achieving this goal.

The role involves referring individuals to relevant services, monitoring compliance against order requirements, and implementing appropriate responses to non-compliance.

To succeed in this position, you will need:

  • A passion for service excellence with a focus on achieving service targets while maintaining service quality
  • Excellent verbal and written communication skills with assertiveness and confidence in dealing with individuals exhibiting challenging behaviours
  • Strong time-management and organisational skills
  • Well-developed interpersonal and teamwork skills

Our purpose is to deliver an effective corrections system for a safe community. Community Correctional Services (CCS) is responsible for the management and supervision of individuals on parole and people under post sentence supervision and court orders.

CCS embeds evidence-based practice across all areas of its work, targeting responses to areas that will allow the greatest impacts to be made.

We offer a diverse, equitable and supportive environment with ongoing learning and development opportunities.

Key Responsibilities Include:

  • Referring individuals to relevant services
  • Monitoring compliance against order requirements
  • Implementing appropriate responses to non-compliance

Essential Skills And Qualifications:

  • Passion for service excellence
  • Excellent verbal and written communication skills
  • Strong time-management and organisational skills
  • Well-developed interpersonal and teamwork skills

Benefits Of Working With Us:

  • Diverse, equitable and supportive environment
  • Ongoing learning and development opportunities

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