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Client Services Officer

2 months ago

Adelaide, South Australia Small Animal Specialist Hospital (Sash) Full time
{"title": "Client Services Officer", "description": "About the Role

As the first point of contact for our clients, the Client Services team plays a pivotal role in shaping the initial experience of pet owners at SASH. We are committed to delivering a 5-star service, and we're seeking dedicated professionals for both permanent full-time and part-time positions.

Key Responsibilities
  • Welcoming clients and efficiently managing the flow of the waiting room.
  • Overseeing a high-volume email inbox.
  • Coordinating and scheduling appointments, both over the phone and in person.
  • Serving as a vital link between clients and the clinical team.
  • Processing payments, including cash, EFTPOS, and other methods.
  • Requesting results, samples, and other necessary documents from third parties
About You

We are seeking a like-minded, dedicated individual to join our close-knit, vibrant team. This role is both challenging and rewarding, perfect for someone with a strong, positive, and proactive attitude.

  • A minimum of 2 years of experience in a high-volume reception or administrative role.
  • A proven ability to take initiative and prioritize tasks effectively.
  • An empathetic yet resilient attitude.
  • Excellent communication skills, both written and verbal.
  • A strong work ethic.
  • The ability to work well within a team while also being able to operate autonomously.
  • A passion for animals and a commitment to providing exceptional customer service.
What's in it for You?
  • Competitive salary packaging.
  • A team environment where inclusivity and equality are fundamental.
  • Opportunities for career growth for the right candidate.
  • Paid parental leave for all new parents.
  • Excellent work-life balance.
  • Support from a team of SASH specialists, residents, and the nursing team.
  • Team member discounts and events.
", "lang_code": "en-US"}