Customer Experience Designer

2 weeks ago

Sydney, New South Wales, Australia beBeeSolution Full time $140,000 - $170,000
Customer Experience Architect

We're seeking a Customer Experience Architect to lead the strategic design and evolution of our customer data platforms.

  • Architect the end-to-end customer and marketing data platform across CRM, MDM, Salesforce, APIs, and event-based systems.
  • Lead design of customer master data solutions – including survivorship, identity resolution, and golden record logic.
  • Demonstrate expertise in architecting data solutions using platforms such as Redshift or Databricks, with a strong command of advanced data modelling techniques.
  • Enable data stewardship, consent management, and PII compliance through scalable architecture.
  • Support real-time integration between systems like Kafka, MuleSoft, and other enterprise applications.
  • Define platform patterns and guardrails aligned to strategic data models.
  • Create architecture views using ArchiMate methodology.
  • Collaborate closely with marketing, engineering, risk, and governance stakeholders.
  • Coach and influence teams to enhance architecture maturity and promote customer-centric thinking.
What We're Looking For
  • Deep solution architecture experience in Customer & Marketing Data Platforms, CRM, or enterprise integration.
  • Strong knowledge of customer data models, hierarchical relationships, and segmentation logic.
  • Experience with event-driven design (e.g., Kafka), data contracts, and lineage tracking.
  • Comfort navigating complexity and leading cross-functional discussions with marketing, compliance, business, and technology teams.
  • Experience in Data & Application Architecture including AWS services, Databricks, and Integration technologies.
  • Familiarity with security, consent frameworks, PII handling, and governance best practices.
  • Clear communication skills and the emotional intelligence to influence across business and technology.
What You'll Enjoy
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave, and unlimited paid emergency response leave.
  • Discounts and offers on a range of retail favourite stores as well as insurance products.
  • Give back to our communities with payroll giving, donation matching, and paid volunteer leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

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