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Customer Claims Specialist
2 weeks ago
We strive to deliver exceptional customer service, ensuring our customers receive the best possible outcomes.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Gathering accurate information related to claims notifications, enabling efficient progression of the claims process.
- Evaluating incident circumstances to make informed liability decisions.
- Exploring settlement options on initial contact where feasible.
- Collaborating with dedicated suppliers to provide services for customers, including repair, mobility, and salvage options.
- Managing claims queries from customers, third parties, and suppliers to ensure seamless claim progression.
The ideal candidate will possess:
- Proven customer service experience.
- A target-driven approach with experience working towards KPIs in a fast-paced environment and ability to meet deadlines.
- Strong attention to detail and accuracy, enabling informed decision-making.
- Excellent written and verbal communication skills, with strong listening and empathy abilities.
- Proficiency in Microsoft Office and adaptability with technology.
- A passion for delivering outstanding customer experiences and achieving positive outcomes.
We offer a comprehensive benefits package, including:
- Exclusive discounts through our Colleague Clubcard.
- Virtual GP Service for you and your family.
- A generous holiday allowance of 7.2 weeks, including Bank Holidays.
- Enhanced maternity leave and paid paternity leave.
- Pension scheme with employer contributions.
After initial training and reaching competency, you'll have the option to work from home or in an office setting as part of our blended working model.
