Student Success and Support Professional
1 month ago
Unlock the Key to Student Success
We are seeking a highly skilled and compassionate Student Success Specialist to join our dynamic team at Contour Education. As a Student Success Specialist, you will play a pivotal role in guiding students through their medical preparation journey, providing them with the support and resources they need to achieve their goals.
Key Responsibilities:
- Deliver exceptional customer service to students and parents, ensuring a seamless and supportive experience throughout their journey with Contour Education.
- Coordinate program delivery, including scheduling student mock exams and tutor consultations, overseeing course enrollments, and following up on billing and invoicing.
- Provide ongoing check-ins with students and their families, addressing any questions or concerns they may have and ensuring they are making the most of their experience with Contour Education.
- Process student unenrolments with care and professionalism, focusing on addressing any pain points that may have led to this decision.
- Actively recommend Contour Education programs, such as our Medical Admissions Program and Interview Course, to students and parents.
Requirements:
- Completed VCE (or Interstate Equivalent)
- Prior sales or customer service experience
- Ability to commit to hours, including travel to our Glen Waverley or Melbourne CBD campus for onboarding and training
Benefits:
- Competitive benefits and pay, recognizing the pivotal role of student support and a high-quality enrolment experience
- Satisfying and fulfilling work helping students succeed
- Significant improvement in public speaking, teamwork, and leadership skills
About Contour Education:
Contour Education is a leading medical preparation program that provides comprehensive UCAT and Interview preparation, empowering students to achieve their goals and succeed in their medical education. Our team is dedicated to providing an exceptional student experience, and we are seeking like-minded professionals to join us on this journey.
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