Student Support Professional

1 month ago


Melbourne, Victoria, Australia Flight Centre Travel Academy Full time

Student Support Role

The Flight Centre Travel Academy is seeking a highly skilled and dedicated individual to join our team as a Student Support Consultant. This role is a key part of our Student Support function, responsible for providing exceptional support to our students across Australia.

Key Responsibilities

  • Providing timely and effective support to students via phone, email, and other communication channels
  • Managing student queries and concerns, and escalating complex issues to relevant teams
  • Collaborating with internal stakeholders to ensure seamless student support and progression
  • Staying up-to-date with course content, assessments, and program information to provide accurate and informed support

Requirements

  • Minimum 12 months experience in a customer service or student support role
  • Diploma of Travel & Tourism or equivalent tertiary qualification
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • Career advancement opportunities within the Flight Centre Travel Group
  • Competitive salary package and bonus structure
  • Opportunities for professional development and training
  • Flexible working arrangements and work-life balance

About Us

Flight Centre Travel Academy is a leading provider of travel and tourism education, with a strong reputation for delivering high-quality programs and exceptional student support.



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