Customer Experience Specialist

3 days ago

Broome, Australia beBeeHospitality Full time $33 - $46
Job Title

We are seeking a dedicated and customer-focused Casual Guest Services Representative to join our team.

This is an excellent opportunity for individuals who are passionate about delivering exceptional guest experiences and providing warm hospitality to visitors from around the world.

Key Responsibilities:
  • Welcome Guests: Greet guests with a smile and ensure a smooth check-in process.
  • Provide Excellent Service: Maintain clear communication with guests, colleagues, and stakeholders across various channels.
  • Process Reservations: Accurately process guest reservations, updates, and special requests using property management systems.
  • Assist Guests: Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.
Required Skills and Qualifications:
  • Customer Service Background: Demonstrated experience in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Communication Skills: Exceptional ability to articulate information clearly and effectively across various mediums.
  • Service Standards: Consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
  • Guest Satisfaction: Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Professional Presentation: Maintain a polished and professional presentation, reflecting the values and standards of the organisation.
Benefits:
  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: Discounts on stays at Minor Hotels in Australasia and other benefits.

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