Guest Experience Ambassador

3 days ago

Broome, Australia beBeeService Full time

Minor Hotels is a global hospitality company with a diverse portfolio of brands across six continents. Our teams are dedicated to delivering exceptional guest experiences and fostering a positive workplace culture.

Oaks Broome Hotel is seeking a Casual Guest Service Agent who is passionate about providing warm and welcoming service to join the team.

Job Description:

The moment a guest arrives, you will make them feel at home with your friendly presence. You will guide guests through their stay, from smooth check-ins and check-outs to insights on local attractions and eateries.

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
  • Process guest reservations, updates, and special requests accurately, utilising property management systems to ensure seamless scheduling and availability.

Key Responsibilities Include:

Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Hourly rates:

  • Monday - Friday: $33.38
  • Saturday: $40.05
  • Sunday: $46.73
Required Skills and Qualifications:

To succeed in this role, you should have:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.
  • Consistently deliver an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs.
  • Foster positive guest experiences and maintain high satisfaction levels through attentive service and problem resolution.
Benefits:

We offer:

  • Career growth opportunities through learning and development programs.
  • Exclusive hotel deals, including discounted stays and perks for friends and family.
  • Global perks, including international accommodation discounts and retail rewards.

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