Innovative Service Transformation Expert

2 weeks ago


Canberra, ACT, Australia HiTech Group Full time

About the Opportunity

HiTech Group is seeking a highly skilled Strategic Service Designer to drive the design, development, and implementation of strategic service activities. The successful candidate will play a vital role in driving business outcomes through human-centered evidence design for stakeholders.

This is an exciting opportunity within a leading Federal Government Department, with multiple locations and flexible working arrangements available. You will have the option to be based in Canberra, Sydney, Melbourne, or Brisbane, and enjoy rewarding hourly rates.

About the Role

The successful Strategic Service Designer will be responsible for developing processes and training materials that align with industry best practices. They will also transform complex findings and outcomes into impactful formats, manage the design and delivery of service design artefacts, and lead workshop design and facilitation to support effective information gathering.

Key Responsibilities:

  • Developing process maps and training content aligned with industry standards
  • Converting complex data into actionable insights
  • Managing the creation and delivery of service design deliverables
  • Facilitating workshops to gather stakeholder feedback

About You

We are looking for someone with experience in human-centered design methods, strong stakeholder engagement skills, and the ability to manage and deliver contextual research and insights. A tertiary qualification in UX Design or related disciplines is desirable.

What We Offer

This is a great opportunity to join a leading Federal Government Agency and work with a highly skilled team. The successful candidate will be offered a contract until June 2025, with possible extension options.

Estimated Salary: $80-$120 per hour



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